I don't mean to poke fun at those who need to visit sites like definitely.com because they definately have some typos in forums. But when I get a forwarded email about something that is a hoax/urban legend (http://www.intuh.net/barnfinds/afa70.htm) and after checking the TO: to see how many victims were made. I see my name is spelled wrong. The email address is correct i before e except after c, but the last name. mmm..
I guess we are just more sensitive when its personal.
FYI, I was told by a teknolog that if a company deliberately gave consistent results, i.e. search result response times, that were even inflatedly consistant, customers did not complain. The claim was that people don't want better, faster, more, they really just want predictable.
I challenge that.